Last updated: 8 November 2026
These conditions apply to stays booked directly with Glaser Holiday Homes SL, trading as Glaser Holiday Rentals, through our booking website, by telephone, WhatsApp or email.
If you booked through Airbnb, Booking.com or Vrbo, the conditions and cancellation policy of that platform apply, together with the house rules of the property.
A booking is confirmed once we have received the first payment and sent you a confirmation.
You pay 70% of the total when you book and the remaining 30% thirty days before arrival. A booking made less than thirty days before arrival is paid in full at the time of booking.
Prices are in euros. The price shown at checkout includes the cleaning fee and any extras you have added.
Cancel 60 days or more before arrival: 100% refund. Cancel between 30 and 59 days before arrival: 50% refund. Cancel less than 30 days before arrival: no refund.
Cancellations must be sent in writing to info@glaserholidayrentals.com and take effect on the day we receive them. There is no refund for nights not used if you leave early.
If, for reasons beyond our control, the booked home cannot be used, we will offer you another home of the same or a higher standard at no extra cost. If you do not accept it, we refund everything you have paid.
Each home has a refundable security deposit; the amount is shown on the property page and at checkout. It is returned after check-out once the home has been inspected, less the documented cost of any damage or missing items.
Check-in is between 15:00 and 21:00 and a member of our team meets you at the property. Arrival outside these hours is possible by arrangement for a supplement of 50 euros.
Check-out is by 11:00. A later check-out may be possible on request, for a supplement of 50 euros.
Spanish law requires us to register every guest aged 14 or over before arrival. We will ask you for their identity document details.
The number of guests may not exceed the maximum shown for the home, and the house rules of the property apply. Pets are only allowed in homes where the property page says so.
Please tell us straight away if anything is wrong, so we can put it right during your stay. Complaint forms (hojas de quejas y reclamaciones) are available on request, as Andalusian law requires.
We handle your personal data as described in our privacy policy. These conditions are governed by Spanish law, without prejudice to your rights as a consumer under the law of your country of residence.